In today’s world, the Internet is everything. After all, this is the information age. There is nothing more frustrating than having a poor or no internet connection when trying to access information from the network.
Internet Service Providers (ISPs) have taken advantage of this situation and are actively looking for new customers. Every day more and more subscribers are looking for these services.
In all of this, the question always remains, “Can I get a reliable Internet connection with optimal speeds?” It’s a question that prompts each of us to seek out the best ISP providers based on our marketing strategies.
Unfortunately, not all ISP providers can achieve ideal internet delivery standards, often causing inconvenience to end users.
You can easily check the speed of your Internet connection by visiting www.speed.co.ke and stay up to date on speed and bandwidth usage.
What to look for in an ISP provider
It is a legitimate assumption that any ISP provider would adhere to the rules and regulations governing internet provision within the designated area.
However, the need to establish and expand the market base has led them to create frivolous marketing techniques that mislead customers.
As a customer, it is your responsibility to make sure your ISP provider meets your requirements for an amazing internet experience.
In this article, we will highlight the key areas to look for when searching for the best ISP provider:
- The internet provider should have a responsive customer support system
- The internet connection should have strong and reliable speeds
- The ISP provider should have fair connection costs
- It should be able to provide various internet options
- It should have a reasonable data limit for Internet packets
Dangers of Reliable Internet Connections
Of course, not all systems are perfect. Even so, you will find that some ISP providers purposely deceive customers by making false promises in their advertising. Furthermore, you will find that they try to shirk their responsibilities in solving problems that arise during connectivity by providing you with unreasonable answers and solutions.
In truth, the tolerance for low internet speeds and connection interruptions is decreasing.
When you discover that you have an incessant problem with internet connectivity, the problem is most likely on the provider’s side. We will highlight some of the actions you should take to make sure the connectivity issue is not on your side.
Check for problems with your internet connectivity
First, you can make sure that the connection problem is not on your side by connecting to another device of the same caliber. For most people, the first thought that crosses their mind when they are having connection problems is that their device is faulty. You can also check the internet speed using SpeedTest.net. It’s easy to rule out your device as part of the problem by simply connecting your internet to another device.
If the connection is still bad, you can try turning the device off and on again. To effectively perform the shutdown and restart process, turn off your device, unplug it from the power source for at least thirty seconds, and restart your device. If your device has removable batteries, you can also try disconnecting the batteries before turning on the device.
Another way to check for Internet connectivity issues is to turn the router off and on again. Again, follow the same steps you used to check your device. If you are not using a router, turn the modem off and on again and check the results.
Finally, diagnose internet quality by checking internet speeds, power levels and interpreting them accordingly.
It is easy to perform this process using your web browser by simply typing in the IP address of the modem or router. The web page will display a list of protocols, but the primary focus should be on the upstream and downstream power levels. For downstream, ideal Internet connectivity occurs when power levels are between -7 and + 7dBmV. Likewise, the upstream power levels should be between 38 and 48 dBmV.
Get the best services from your ISP provider
As we’ve established, ISP vendors can be a real headache. You have to be smarter to get your money’s worth. It is outrageous that most ISP providers keep getting complaint calls, stating problems that arise in connectivity. Therefore, you are advised to supervise and follow the appropriate channels to ensure that you receive compensation for the ISP services you subscribe to.
The first thing you need to know before angrily making that customer service call is the things that make up a valid complaint. In an earlier part of this article, we carefully outlined the various steps you can take to make sure the internet connectivity issue is not on your side. Be sure to carefully and critically scan your devices for any weaknesses before asking the provider.
After making a reasonable request to check your connectivity, the provider is obliged to check and fix these problems and quickly. Alternatively, you can file a formal complaint stating that the ISP provider did not offer the advertised services, wrongfully charging you, among other things.
It is worth noting that you should document everything you are experiencing. As a result, you will have the legitimate evidence needed to prove your case. A bold move would be to access any calls and messages, without forgetting the attached timing of the corresponding communications to and from the provider. Additionally, you can record conversations between you and suppliers.
The internet can be an asset to you and your business, but only if you have a strong and reliable connection. Therefore, ideal Internet connectivity is in great demand as more users continue to adopt real-time online systems and applications.
ISP providers leverage demand and engage in misleading advertising to trick customers into signing up for their services.
It is only fair that you ensure that the ISP provider meets its advertised standards of competency. Also, you should know the preliminary steps to take, in case of unfortunate circumstances, determine the root causes and take affirmative action to resolve them.
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